Wimbledon Florist Returns, Refunds & Complaints Policy

Commitment to Fresh Flower Guarantee in Wimbledon

At Wimbledon Florist, we understand how important it is for your flowers to arrive fresh, vibrant, and beautiful for every occasion. Serving both households and businesses in the Wimbledon area, we proudly stand behind our local reputation as a trusted florist dedicated to exceptional quality and customer experience. This policy outlines our promise to you regarding deliveries, freshness, returns, refunds, and complaint resolution.

Damaged-on-Arrival & Quality Issues

We take every precaution to ensure your blooms arrive in perfect condition. In the rare event that your flowers arrive damaged, wilted, or not as described, please notify us immediately upon receipt. To help us resolve your concern swiftly, kindly provide clear photographic evidence of the damage or issue on the day of delivery. This enables us to review your case and take rapid action to make it right.

Freshness Window & Our Guarantee

Our Fresh Flowers Guarantee promises that all Wimbledon Florist bouquets will remain fresh for at least five days from the date of delivery, provided they are cared for according to our enclosed instructions. Should your flowers lose freshness or deteriorate within this five-day window despite proper care, please reach out with photos and a description of the concern. We are committed to ensuring every customer in Wimbledon receives the finest, longest-lasting arrangements possible.

Refunds & Replacements

If your order arrives damaged, shows signs of poor freshness upon arrival, or fails to last within the promised five-day freshness window, you are eligible for either a full refund or a replacement bouquet of equal value, based on your preference. Our team will always do their utmost to resolve the situation quickly and with minimal inconvenience to you—simply let us know which resolution you prefer when you get in touch.

Refunds are processed promptly to your original payment method once the issue has been confirmed, and replacements are prioritised in our daily delivery schedule in and around the Wimbledon area. Please note that minor variations in flower colour, variety, or arrangement style may occur due to seasonal availability, but these will not affect our commitment to freshness and quality.

How to Make a Complaint

Your satisfaction means everything to us. If you have any concerns, comments, or feedback about your order or our service, we encourage you to raise them as soon as possible. Our complaints process is straightforward: once you alert us to a problem, our customer care team will investigate your case and aim to reply within one working day. We will always strive to address your complaint fairly and transparently, keeping you informed at every stage until a resolution is reached.

A Trusted Local Wimbledon Florist

As your local florist, Wimbledon Florist is dedicated to building long-lasting relationships with our valued customers in the area. We promise attentive service, fresh flowers every time, and a no-hassle returns and complaints process. Thank you for choosing Wimbledon Florist to bring fresh beauty to your home or business.