Terms & Conditions for Online Flower Delivery – Wimbledon Florist

Introduction

These Terms & Conditions (“Terms”) govern your use of the Wimbledon Florist online shop and apply to all orders placed for flower delivery in Wimbledon and surrounding areas. By accessing our website and making a purchase, you agree to be bound by these Terms. Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, you should not use our website or purchase goods from us.

Scope and Applicability

Wimbledon Florist supplies floral arrangements and related products via an online store (the “Site”). These Terms apply to all customers located in Wimbledon and neighbouring areas, as well as anyone purchasing flower delivery services from our Site. All references to “you” and “your” in these Terms mean the person ordering goods from Wimbledon Florist for online flower delivery.

Order Process

Orders for flower delivery must be placed through the Wimbledon Florist online store. You must ensure all recipient and delivery details are accurate and complete. The steps for placing an order are as follows:

• Browse and select desired floral arrangements and products.
• Add selected items to your shopping cart.
• Proceed to checkout and enter relevant recipient and delivery information, including address and preferred delivery date within Wimbledon and surrounding areas.
• Payment will be required to finalise your order; details on methods are provided below.
• Upon order completion, you will receive an automated confirmation by way of order summary on the Site and, where applicable, via email.
• Your order represents an offer to us; Wimbledon Florist reserves the right to accept or decline your order at our sole discretion. Acceptance occurs when we dispatch your order or otherwise confirm in writing that it will be fulfilled.

If we are unable to accept your order (for example, due to unavailability of certain flowers or delivery constraints), we will inform you as soon as possible and refund any payments made. Orders placed for same-day delivery must be received before the specified cut-off time stated on the Site; orders received after cut-off may be delivered the next available day.

Product Descriptions and Substitutions

At Wimbledon Florist, we aim to ensure all product descriptions, images, and pricing are accurate and up-to-date. Due to the fresh and seasonal nature of flowers, some arrangements may require substitutions with flowers of similar style, quality, and value. Any such substitutions will be made at our discretion to ensure timely delivery, prioritising customer satisfaction and the integrity of the gift. If a major component of your chosen arrangement or bouquet is unavailable, we will contact you to discuss suitable alternatives.

Pricing and Payments

All prices are listed in GBP (£) and include VAT where applicable. Pricing may be subject to change at our discretion, but any changes will not affect confirmed and accepted orders. The total amount payable will be clearly indicated prior to order submission, including any applicable delivery fees.

Wimbledon Florist accepts the following payment methods for online flower delivery:

• Major debit and credit cards (such as Visa, Mastercard, and others as displayed at checkout)
• Other payment options as may be periodically introduced and detailed on our website

Payment must be received in full at the time of placing your order. We use secure payment processors to protect your financial information. Your payment details will only be used as necessary to process your order.

Delivery Terms

Wimbledon Florist delivers to Wimbledon and surrounding locations as specified on our website. Please check delivery eligibility for your postcode before placing your order for online flower delivery. Orders are delivered on your chosen date, subject to availability. We do our best to meet specific delivery times where requested, but cannot guarantee precise times due to operational constraints.

If the recipient is not available at the delivery address, our driver may leave the flowers in a safe place (such as with a neighbour or at the front desk of a building) and will notify the recipient where possible. If we are unable to deliver due to incorrect address information, lack of access, or refusal by the recipient, we reserve the right to charge for redelivery. Please ensure all delivery instructions are complete and accurate when ordering.

Cancellations and Amendments

If you wish to cancel or amend your order for online flower delivery, please contact us as soon as possible. Cancellations or changes can only be accepted before the order is prepared or dispatched. Once the flowers have been arranged or dispatched for delivery, we are unable to cancel, refund, or amend your order, due to the perishable nature of the products.

If you need to make changes to recipient details, address, or delivery date, let us know immediately. We will do our utmost to accommodate minor changes but cannot guarantee fulfilment of requests made at short notice.

Returns and Refunds

Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted unless the items delivered are faulty, damaged, or do not match your order. Should you be dissatisfied, please notify us within 24 hours of delivery with details and, where possible, photographic evidence. We will review complaints on a case-by-case basis, and, if appropriate, arrange for replacement, redelivery, or a partial/full refund as warranted.

Refunds will be processed to your original payment method as soon as reasonably practicable after confirmation of eligibility. Our aim is to resolve any issues quickly and to your satisfaction regarding your online flower delivery in Wimbledon.

Liability and Disclaimer

Wimbledon Florist endeavors to provide fresh, high-quality flowers and timely delivery in Wimbledon and adjoining areas. However, we shall not be liable for any delay, failure to perform, or breach of these Terms resulting from circumstances outside our reasonable control (including, but not limited to, inclement weather, traffic delays, or supply chain disruptions).

Our liability to you is limited to the value of your order placed. We shall not be liable for:

• Loss of profits or goodwill
• Indirect or consequential losses
• Damage due to incorrect address or information provided by you
• Failure to deliver where access is denied or the recipient is unavailable, provided reasonable efforts were made

Nothing in these Terms shall exclude or limit our liability for death or personal injury arising from our negligence, or for any other liability which cannot be limited or excluded by law.

Your Responsibilities and Obligations

You must provide accurate and complete information when placing an order, including recipient details and delivery address. It is your responsibility to obtain permission from the recipient to provide their personal data to us for delivery purposes.

You agree to use the Wimbledon Florist online store lawfully and in accordance with these Terms. You must not use the Site for any fraudulent, illegal, or unauthorised purpose.

Personal Data and Privacy

Wimbledon Florist is committed to protecting your privacy and handling your personal data responsibly. Information provided during the online order process, including customer and recipient details, will be processed in accordance with our Privacy Policy and applicable UK data protection legislation. We will not share your personal data with third parties except as necessary to fulfil your flower delivery order or as required by law.

Intellectual Property

All content on the Wimbledon Florist website, including product images, descriptions, logos, and text, is the intellectual property of Wimbledon Florist or its licensors. Unauthorised use, copying, or reproduction of any material from the Site is strictly prohibited.

Amendments to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an effective date. Continued use of our site and services after any changes indicates your acceptance of the new Terms. Customers are advised to review the Terms regularly.

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising out of or relating to these Terms or the supply of goods and services by Wimbledon Florist shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contacting Wimbledon Florist

If you have any questions, concerns, or wish to discuss any aspect of these Terms & Conditions or your online flower delivery in Wimbledon, please contact us using the details provided on our website.

General Provisions

In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. No waiver by Wimbledon Florist of any breach or default shall be deemed a waiver of any preceding or subsequent breach of default.

These Terms & Conditions constitute the entire agreement between you and Wimbledon Florist regarding online flower delivery in Wimbledon and surrounding areas, superseding any prior agreements or understandings.

Note: These Terms apply to all customers placing online flower delivery orders with Wimbledon Florist in Wimbledon and neighbouring areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wimbledon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wimbledon.

For assistance with orders, returns or account queries, please fill out the Contact Us form.